What is your Returns & Exchange Policy?
1. Refund: We’re sorry your order didn’t work out! If you are not satisfied with your order, you have 14 days from your delivery date to request a refund.
The customer is responsible for the cost of return shipping to us. Refunds will be issued for the amount customers paid for the item(s) excluding any shipping fees. Items that arrive defective or damaged will have the return shipping covered by us. Please continue reading below for more information about eligible refunds.
2. Exchange: Love it, but need a different size or color? No problem! Exchange requests must be received within 14 days from your delivery date. Customers are responsible for the return shipping costs. Please continue reading below for more information about eligible exchanges.
Eligibility For Returns & Exchanges
The returns & exchanges policy applies to all items purchased through our website at Tetronmarine.com. To qualify for a return or exchange, items must be received at our fulfillment center within 30 days of the item delivery date.
Please note, initiating an exchange on our website or by contacting customer care does not guarantee that an exchange will be possible at the time we process your return. Inventory is not held for exchanges and may sell out before we are able to process your request. To initiate the exchange or return process, please contact us here using our web form to receive a Return Authorization Number (RAN).
Please state the invoice/order number in the web form. Returns or Exchanges without the RAN will not be eligible for exchange or refund.
Items Not Eligible For Refunds
1. Items marked as final sale or flash sale
2. Free gifts or promotional items with retail value
3. Returns received in damage/worn condition or with fragrances
4. Returns initiated after 14 days of the item delivery date.
5. Shipping charges, except in cases where we made a shipping error.
Packing Requirements
Items must be returned with original packaging intact, otherwise they are non-refundable. Items returned with postage stickers on the item box are non-refundable and will not be eligible for a refund.
Initiate Your Refund or Exchange Now
To begin your refund or exchange, please contact us and we will be more than happy to assist you with your request. Please state the invoice/order number and Return Authorization Number (RAN) in your return package to us. This allows us to identify the order and quickly expedite the returns & exchange process for our customers.
When Do I Get My Refund?
If you have already contacted us and sent your package to us, it will normally take around 5-10 business days after arrival for our refund department to process your return & refund. It will take 3-5 business days for the amount to appear back on your credit card or the payment method you used to checkout with. Note, shipping fees paid by customers are non-refundable. Only the amount the customer paid for the item can be refunded.
When Do I Get My Exchanged Item?
Once we receive your item and inspected it, we will ship your exchanged item within 1-2 business days. We will send you an email with your new tracking code once your item has been shipped.
General Info
Please note, you must contact us first before sending back any packages so we can properly process your return or exchange in the fastest way possible. Please use the contact form here and include the Return Authorization Number (RAN) in your return package to us. This allows us to identify the order and quickly expedite the returns & exchange process for our customers. Without the RAN, we will be unable to identify who to refund or send an exchange item to when we receive your returned package.